On the catwalk

You’ve been called in to help fix a dysfunctional workforce in a small manufacturing plant. The owner of the plant asks you to take a position on the catwalk so that you have a good view of how the workers perform their duties and interact with each other. At the end of the day, the owner checks in. You say: “Everything is fine. There is no problem.”

To settle the mind, observe the mind.

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